Aurora Gold & Silver LLC – Shipping Policy
Last Updated: 09/11/2024
At Aurora Gold & Silver LLC, we are committed to ensuring a convenient, effective, and secure shipping experience for our customers. This Shipping Policy outlines the key details about our shipping process. By making a purchase, you agree to the terms outlined in this policy.
1. Shipping Rates
- Flat Rate Shipping: We charge a flat rate of $25.00 for all shipments within the United States.
- Free Shipping: Some items are eligible for free shipping when purchased in quantities that qualify for a discount. Please check individual product listings for details.
2. Shipping Timeframe
- Most items are shipped within three business days following trade confirmation.
- Please allow up to five business days before inquiring about the status of your shipment.
- In the event of a delay, we will notify you before finalizing the trade or indicate the delay on the product listing.
3. Methods of Shipping
- We determine the most efficient and cost-effective shipping method for your order, which may include FedEx Ground, USPS Priority Mail, or FedEx Overnight.
- Please note that FedEx and UPS cannot deliver to P.O. boxes.
4. Tracking & Delivery
- A tracking number will be provided once your order has been shipped. Delivery typically occurs within 2-7 business days.
- Some orders with items requiring longer preparation times may be shipped in multiple packages and may not all dispatch on the same day.
5. Discreet Packaging
- All shipments are packaged discreetly and do not reference our company name or the contents, such as gold, silver, or bullion, to ensure privacy and security.
6. Shipping Insurance
- All shipments are fully insured. In the event a package is lost or stolen, we will either replace the product or issue a full refund once the carrier has declared the package lost or stolen.
- Your cooperation may be required in filing an insurance claim or assisting with an investigation. Failure to assist may result in forfeiture of replacement or refund rights.
7. No International Shipping
- We do not offer international shipping at this time. All shipments are limited to addresses within the United States.
8. Important Shipping Notes
- We are not responsible for packages left unattended or signed for by unauthorized persons (e.g., doormen, neighbors, or employees at rented mailboxes such as the UPS Store). Such instructions void our insurance coverage.
- It is our responsibility to file a claim with the insurance company if a package is deemed lost or damaged in transit.
Contact Information
For any questions or assistance regarding our shipping policy, please contact us at:
- Email: info@AuroraGoldShop.com
- Phone: 447-444-COIN (2646)
Thank you for choosing Aurora Gold & Silver LLC for your precious metal purchases. We appreciate your trust and look forward to serving you!