Aurora Gold & Silver LLC – Seller Terms & Conditions

Effective Date: October 2025
Supersedes all prior versions

Welcome to Aurora Gold & Silver LLC (“Aurora Gold”). By shipping, delivering, or otherwise selling items to Aurora Gold, you (“Seller”) agree to the following terms and conditions. These terms govern all transactions conducted through AuroraGoldShop.com and its affiliated services.

1. General Service Agreement

Aurora Gold provides services for the purchase, melting, refining, and resale of precious metals, coins, and jewelry.

  • Right to Refuse Service: Aurora Gold reserves the right to refuse service or terminate any transaction at any time.
  • Accuracy & Honesty: Sellers must provide accurate descriptions and declared values. Misrepresentation may affect valuation or result in forfeiture.
  • ID Verification: A valid government-issued photo ID is required. Aurora Gold may use third-party verification services.
  • Legal Compliance: Sellers must comply with all federal and state laws, including OFAC, AML, and anti-fraud regulations.
  • Ownership Warranty: Sellers affirm full legal ownership of all items, free from liens or encumbrances.
  • Indemnification: Sellers agree to indemnify and hold Aurora Gold harmless against any loss or claim arising from misrepresentation, fraud, or regulatory breach.

2. Shipping, Packaging & Insurance

Sellers may ship using Aurora-provided insured labels or their own carrier labels.

A. Using Aurora’s Prepaid FedEx Label

  • Shipping Costs: All shipping costs incurred using Aurora’s label are deducted from the final payout.
  • FedEx Express Boxes: Sellers must use official FedEx Express boxes (available at FedEx Print or Ship Centers).
  • Custom Boxes: If using a custom box, Sellers must provide box dimensions and total weight prior to shipping.
  • Double Boxing Required: Shipments must be double-boxed. Failure to double box may void insurance coverage.
  • Declared Weight & Dimensions: Variations may alter the quoted shipping cost.
  • Drop-off Requirements: Must be dropped off only at staffed FedEx Office or Ship Center locations (not drop boxes).
  • Documentation: Each parcel must include the Seller’s legal name, phone number, and declared itemized value.
  • Insurance Terms: Coverage is facilitated through IFS Inforsure Inc. per their insurance policy and exclusions.
    Review full shipping and insurance terms here:
    https://auroragoldshop.com/shipping-and-insurance-terms-for-sellers/

B. Using Your Own Label

If Seller uses their own shipping label or carrier:

  • Aurora Gold assumes no responsibility for loss, damage, or delay during transit.
  • Seller bears full responsibility for adequate insurance and proper packaging.

C. Insurance Coverage & Limits

  • Coverage is valid only from FedEx acceptance until signed delivery to Aurora Gold’s designated commercial address.
  • Maximum insured value per shipment: $250,000 per address per day.
  • Shipments without a declared value default to $100 maximum insurance coverage.

3. Intake, Melt, and Valuation

  • Valuation Method: Aurora may, at its discretion, melt items for homogenized evaluation or pay based on X-Ray (XRF) analysis.
  • Spot Price Basis: All payouts are based on Aurora’s internal Spot BID at the time of intake. Public “spot prices” are indicative only; actual BID values may differ from ASK prices published online.
  • No Pre-Lock: Spot BID is locked at the time of intake, typically within 1 hour of delivery (up to 4 hours during high-volume periods).
  • Commitment Upon Intake: Once items are intaked and the Spot BID is locked, melting is imminent. The gold is considered committed to process and cannot be withdrawn or returned.
  • Finality of Results: X-Ray results are final and binding. Once results are recorded and payout is calculated using the intake Spot BID, payment is issued and the transaction is considered complete and closed.

4. Payouts

  • Default Payout Method: eCheck, emailed within 72 business hours of intake (Monday–Friday).
  • Optional Payouts:
    • ACH Transfer: $10 fee (deducted from payout).
    • Wire Transfer: $25 fee (deducted from payout).
  • Processing Time: Typically 1–3 business days post-intake; may vary during high volume periods.
  • Finality of Transaction: Once payout is issued, the sale is final, and no further adjustments or cancellations are permitted.

5. Risk Disclosure

Sellers acknowledge and accept that:

  • Precious metals prices fluctuate; Aurora is not responsible for changes after intake.
  • Melt and X-Ray results may differ from expectations due to variations in alloys or solder.
  • Insurance may be voided if packaging or shipment rules are not followed.
  • Processing times may vary during holidays, peak periods, or carrier delays.

6. Non-Passing or Questionable Items

  • Counterfeit or Misrepresented Items: Will be held for review; fraudulent items may be destroyed or reported to authorities.
  • Retention Period: Non-passing items may be held up to 5 years.
  • Documentation: Aurora provides written statements and photos upon request.
  • Returns: Only permitted in cases of internal error and absence of fraud.

7. Governing Law

This agreement is governed by the laws of the State of Illinois, with venue exclusively in Kane County, Illinois. Both parties consent to this jurisdiction and waive any objections to venue.

8. Contact Information

Aurora Gold & Silver LLC
1 E. Benton St #104
Aurora, IL 60505 USA
📞 447-444-COIN (2646)
📧 info@AuroraGoldShop.com
🌐 www.AuroraGoldShop.com

By shipping or selling items to Aurora Gold & Silver LLC, you acknowledge and agree to these terms in full. Once intake and X-Ray are complete, the transaction is final.